Shipping & Returns

Returns Policy

1          Return of Goods that did not match the Order

 

1.1       If the Goods do not match what was ordered, the Customer is requested to notify Wisp Supplies as soon as possible after delivery and the Goods must be returned to Wisp Supplies within 10 (ten) business days after delivery.

1.2       If the Goods are returned because they did not match what was ordered and the Goods are not in their original condition and repackaged in their original packaging, Wisp Supplies may be entitled in terms of the Consumer Protection Act to charge a reasonable amount for use of the Goods during the time they were in the Customer’s possession, any consumption or depletion of the Goods, or for necessary restoration costs to render the Goods fit for re-stocking.

 

2          Return of defective Goods

 

2.1       All Goods sold have a 1 (one) year warranty against defects by Manufacturer. The Customer must keep their proof of purchase to verify the date of purchase. Please note that, in terms of the Consumer Protection Act, this warranty may fall away if the Goods have been altered contrary to instructions or after leaving the control of Wisp Supplies.

2.2       If the Goods are returned within 1 (one) year of purchase, and has been proven to be defective by a Wisp technician, Wisp Supplies, at it's election, shall either replace, repair or refund the Goods.

2.3       Any Goods damaged due to power surges, black outs or lightning will not be exchanged under warranty.

2.4       The Customer hereby agrees that any item under warranty returned for a repair may be sold by Wisp Supplies to defray the cost of such repair if the item remains uncollected for a period of 30 (thirty) days after the repairs have been completed.

 

3          Return of unwanted Goods

 

3.1       Wisp Supplies reserves the right to charge a handling fee of up to 15% (fifteen per cent) of the value of the returned Goods in the event that a Customer cancels an Order and Scoop Distribution accepts the return of unwanted Goods. Wisp Supplies will only entertain such requests if made within 10 (ten) business days of delivery of the Goods.


If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

Waiver and Indemnity

 

1          To the extent permitted by law, Wisp Supplies shall not be liable to the Customer nor to any third party for any loss, claim, damage, injury or death of whatsoever nature, howsoever arising (including consequential or incidental loss) unless such loss, claim, damage, injury or death arises from gross negligence on the part of Wisp Supplies.

2          The Customer shall not duplicate copyrighted material. In the event of the Customer duplicating copyrighted material, each attempt to do so will immediately render the full prevailing price in respect thereof payable to Wisp Supplies.


Shipping

1          As stated above, all risk in the goods passes to the Customer when the Customer collects the goods from Wisp Supplies. Should the Customer elect to use the preferred courier, Wisp Supplies shall not be liable for any damage to, or loss of the goods once they leave the premises of Wisp Supplies. All risk in the goods passes to the Customer once handed over to the preferred third party courier. An invoice, signed by the courier shall be proof that the order was collected by the courier on behalf of the Customer. The Customer hereby indemnifies Wisp Supplies from any claims of any nature whatsoever that might arise from engaging the preferred courier's services, unless such claim arises as a result of gross negligence on the part of Wisp Supplies.

2          Ownership in all Goods sold and delivered shall remain vested in Wisp Supplies until the full purchase price has been paid.

3          Goods will only be released once payment has been received by Wisp Supplies and reflects in our bank account.

4          Any delivery note (copy or original) (“Delivery Note”) signed by the Customer and/or its authorized representative and/or its nominated agent and held by Wisp Supplies, shall be prima facie proof that delivery was made to the Customer.

 

5          The Customer must inspect the Goods on receipt and be satisfied that the Goods conform in all respects to the quality and quantity ordered and are free from any defects.

6          Upon receipt of the Goods the Customer will be asked to sign for the Goods received in good condition. If the package does not appear to be in good condition, or the Customer is unable to check the contents then please refuse the delivery. Failure to do so may affect any warranty claims that the Customer may make thereafter.

7          Wisp Supplies reserves the right to charge delivery charges.

8          The Customer may elect to instruct the preferred third party courier as elected by Wisp Supplies to deliver the Goods purchased, the delivery charges will be added to the Invoice, alternatively the Customer may elect to instruct their own courier service for collection of the Goods and pay that courier directly. In either circumstance, the Customer indemnifies Wisp Supplies against any claims of any nature whatsoever that may arise therefrom.

9          When authorizing Wisp Supplies to engage a Third Party Courier, the Customer understands and agrees that

9.1       the Customer and the preferred courier will be the parties to the Courier Service Agreement.

9.2       the Customer is bound by the terms and conditions of the preferred courier available on request from Wisp Supplies or from the courier directly.

9.3       the Customer will be liable for the couriers’ fees and same will be added to the Customer’s invoice, and payment thereof is as per the existing, agreed payment terms with Wisp Supplies.

10          All risk in the goods passes to the Customer when the Customer collects the goods from Wisp Supplies. Should the Customer elect to use the preferred courier, Wisp Supplies shall not be liable for any damage to, or loss of the goods once they leave the premises of Wisp Supplies. All risk in the goods passes to the Customer once handed over to the preferred third party courier. An invoice, signed by the courier shall be proof that the order was collected by the courier on behalf of the Customer. The Customer hereby indemnifies Wisp Supplies from any claims of any nature whatsoever that might arise from engaging the preferred courier's services, unless such claim arises as a result of gross negligence on the part of Wisp Supplies.

11          When using the preferred courier,

11.1       Any complaints regarding damaged and/or missing goods will be made by the Customer to the couriers directly.

11.2       The turn-around time given for delivery is an estimate and Wisp Supplies can not be held liable should the courier not deliver on time.

11.3       Delivery coverage areas may be adjusted from time-to-time by the preferred couriers. Wisp Supplies Sales Consultants should be contacted to verify coverage.

11.4       The preferred courier rates relevant to Wisp Supplies per coverage area are available from our Sales Consultants.

12        Wisp Supplies is entitled to engage a third party courier to transport Goods to or from the Customer on its behalf.

13        A delivery date is only an estimate as to when the Goods will be delivered, Wisp Supplies does not guarantee that the Goods will be dispatched or delivered on any particular date and time, and the Customer shall have no claim against Wisp Supplies in respect of any loss occasioned by any reasonable delay in dispatch or delivery of any Goods ordered, nor may the Customer cancel any Order by reason of such delay.

14        The Customer undertakes to grant access to Wisp Supplies, its subcontractors and/or their respective employees to deliver the Goods ordered at such premises, and neither Wisp Supplies, its subcontractors nor their respective employees shall be liable for any loss and/or damage caused, whether be negligence or otherwise, to any person and/or property, and/or consequential loss or damages arising from the entry and/or activities of Wisp Supplies, its subcontractors and/or their respective employees, effecting delivery of the Goods ordered.

15        Wisp Supplies shall be entitled to split the delivery of the Goods ordered in the quantities and on the dates it decides with the prior consent of the Customer, which consent shall not be unreasonably withheld.